Case study
One AI agent for every customer channel.
- Product
- OmniKit
- Built by
- SCT, end to end
- Used in
- Retail, healthcare, real estate
- Status
- Live at omnikit.live
50+
businesses use OmniKit today
10 min
average setup, from sign-up to a live AI agent
7
channels answered by one AI
- Challenge
- Businesses lose 30 to 50% of their leads when nobody answers fast enough: missed calls after hours, slow replies on WhatsApp and Instagram.
- What we built
- AI agents that answer every call and message at once, capture each lead's details and intent, then route, book and follow up on their own, with a unified inbox, campaigns, CRM and analytics around them.
- Architecture
- A low-latency real-time voice pipeline, the WhatsApp Business API and social messaging channels, each business's data kept separate, and read-and-write integrations with CRMs, calendars and payment systems.
Managing a diversified conglomerate requires a unified digital ecosystem, and SCT provided exactly that with their OmniKit SaaS platform.